Streamlining customer journeys starts with cloud

by DailyBriefers
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The pandemic introduced an unprecedented use of digital channels for everyday functioning, from ordering groceries to working from home. Consequently, the curtain was pulled back on institutions’  technological inadequacies — particularly banks. 

Post-pandemic, the agenda is undoubtedly digitalization, and streamlining the customer experience journey. The financial institutions who had already begun their digital transformation with cloud have had an edge over the competition; they’ve been better equipped to establish secure and remote access for employees, and better able to accommodate their customers in the face of a global financial crisis.

Customers now desire, and expect, a streamlined online experience. The strive to digitize legacy infrastructure has never been greater. 

For challenger banks, founding infrastructure on cloud is an easy choice — but long-standing financial institutions have unique needs. To address the concerns of many large banks regarding the sovereignty and location of data, cloud providers now offer alternatives to the public data center: private, or hybrid.

Download the white paper for an in-depth understanding:

  • The effects of the pandemic accelerating cloud’s appeal  
  • The public, private, or hybrid cloud data center options
  • Cloud’s ROI and the financial payback of making the move
  • Seven foundational technologies retail banks need to maximize success

Download the white paper

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