Isio Nelson, Managing Director of Research at BAI, recently shared key insights from the 2024 Banking Trends report. During the discussion, several important topics were covered, including the top priorities for financial services leaders in 2024, strategies for increasing member acquisition, and the essential elements of a positive member experience.
One significant takeaway from the conversation was the ongoing importance of digital banking. Both financial service leaders and members continue to prioritize digital capabilities, but there is room for improvement. The discussion also touched on additional aspects of digital banking and member experience that FI leaders should consider prioritizing.
One interesting point raised was the shifting consumer attitudes about banking, particularly across different generations. This insight could have significant implications for the future of the industry.
Overall, the conversation with Isio Nelson provided a wealth of valuable information and takeaways. To learn more and share your thoughts on these key trends, be sure to watch the full episode below. And for those interested in exploring related events and resources, consider checking out NACUSO Network and CU Knowledge Hub.
